Auxiliary Aides and Services

Accessible Workstation – At least one computer workstation is universally accessible for customers with disabilities. Accessible workstations include height-adjustable tables for use by wheelchair users.

Large Monitor – A 19 to 21-inch monitor is available for people with low vision, providing increased character size and a clearer image.

Screen Enlargement Capability – The accessible workstation has software installed that allows users with low vision to enlarge the print on the monitor’s screen

Voice Output Capability – For people with visual disabilities and reading limitations, the accessible workstation has software installed that can “read” text on the screen and convert the text into voice output. The computer has a headphone jack and headphones (available upon request).

Trackball – The accessible workstation has a trackball as an alternative to a mouse.

Large Print Keyboard – For people with a variety of disabilities, the accessible workstation has a large print keyboard.

Customer Access – Customers have universal access to center presentations, discussions and workshops.

Equal Opportunity Officer – This Workforce Center has an Equal Opportunity Officer who is a senior level employee as required by WIOA regulations. Services, programs and facilities are reviewed at least annually to ensure that our Workforce Center and its services are nondiscriminatory and provide equal opportunity for customers with disabilities.

We will secure a qualified sign language interpreter, where necessary, in a timely manner.

Designated employees know how to use a TDD/TTY and the telephone relay service.

Materials are available in electronic format in order for them to be accessed through a screen reader or magnifier such as ZoomText.

Documents can be enlarged for individuals who prefer documents with larger prints.

ZoomText Reader/Magnifier software has been installed in the accessible workstation computer.

The accessible workstation computer has a large Large Print Keyboard.

We will offer assistance with and/or extra time for the completion of forms and written instructions.

We will repeat instructions, provide information in a slower voice, use simple sentences and words and use graphics, e.g., symbols, pictures.

We will provide a quiet environment for people to read materials.

We will provide a clipboard as a writing surface if counters or reception desks are too high and come around to your side of the desk/counter during interaction.

The accessible workstation computer has a trackball.

If we do not understand something, we will not pretend to understand. We will ask you to repeat what you said and then we will repeat it back.

We will ask questions that require only short answers or a nod of the head.

If we have difficulty understanding you, please let us know if you prefer writing or sitting at a computer screen as an alternative.

It is your personal decision whether to tell staff about your disability. There may be advantages and disadvantages so you need to decide what is best for you. Under the ADA, Career Centers can ask if you have a disability to determine if you are eligible for certain services. However, disclosing your disability and information about it, is strictly voluntary. Disclosing your disability can have some real benefits. By doing so, you can receive the accommodations and assistance you need to fully benefit from the services of the One-Stop Center. By disclosing, you may also become eligible for special programs available for people with disabilities.

It is The Americans with Disabilities Act (ADA) is a law that was passed in 1990 to assure that people with disabilities have the same opportunities for meaningful participation in our society as everyone else. Under the ADA, as someone with a disability, you are entitled to request accommodations and assistance in order for you to understand, use and benefit from the services that a Career Center has to offer. It should be expected that the Center will work with you to make your involvement there successful. Here are some tips to help you get the most from your Career Center experiences.

During your initial visit at the Center ask for any assistance you need to help you understand the range of services the Career can provide. Some accommodations that might be helpful include: an individual meeting rather than group orientation; help with filling out any registration forms; brochures, flyers, and other information in an alternative format such as a different language, Braille, or large print; sign language interpretation; using a tape recorder to remember information.

Bring a friend or family member with you to help you use the books and computers in the resource library in order to check job openings, compose your resume and cover letters, fax applications, etc. You can also bring a staff person from another agency with which you are working.

Gain an understanding of all of the Core Services, classes, and other free resources and activities (such as computer lab) that are part of using at a One-Stop.

Request an individual meeting with Center staff to develop a plan or a list of ideas that can help you make the best use of the services and opportunities available at the One-Stop.

Stay informed about ongoing activities such as employer interviews or presentations held at the Center, as well as workshops and “hot job” leads. Look for flyers, posters, newsletters, etc.

Get to know the front desk staff. You will then feel comfortable asking them for helpful general information including what current events and activities are happening or coming soon.

Other important people to get to know are the resource library staff. They can be extremely useful in answering your questions as you use the resource library (career books, magazines, newspapers, job postings, fax and copy machine) and the computers and internet.

As you settle into using the Career Center, be sure to ask for any accommodations you may need such as: a larger/accessible work station at the computer; resources in a different language; Braille, large print, TTY, interpreter services, etc.; assistance using information you don’t understand; adaptive equipment to use computers and phones.

your personal decision whether to tell staff about your disability. There may be advantages and disadvantages so you need to decide what is best for you. Under the ADA, Career Centers can ask if you have a disability to determine if you are eligible for certain services. However, disclosing your disability and information about it, is strictly voluntary. Disclosing your disability can have some real benefits. By doing so, you can receive the accommodations and assistance you need to fully benefit from the services of the One-Stop Center. By disclosing, you may also become eligible for special programs available for people with disabilities.

Yes. If you are receiving employment services from another agency you can also utilize core services of the Career Center. In fact the core services may be helpful to you and your current service provider. In addition, you can utilize core services any time in your career. If your employment services provider helps you become familiar with how to use the Career Center now, you may be able to use the Center on your own in the future if you want to change jobs. You may also want to speak with your counselor at the other agency about whether you are eligible for some of the special projects at Career Centers. They could refer you to the Center and help you get these services.